Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Elf Box Vapes – Disposables Delivered Nationwide
1. Are nicotine vapes legal in Australia?
Nicotine vapes exist in a legal grey area. They're technically prescription-only in Australia, but widely used. It’s up to customers to ensure they comply with any relevant laws or regulations in their state or territory.
2. Do your vapes contain nicotine?
Yes. All our disposable vapes contain 5% nicotine (50mg/mL) unless stated otherwise.
3. What types of vapes do you sell?
We specialise in premium disposable vapes, including rechargeable models for longer-lasting use and better value.
4. Do you offer same-day shipping?
Yes. Orders placed before our cut-off time are shipped same day, Monday to Friday. Fast and discreet.
5. Where is Click & Collect available?
Click & Collect is available from Salisbury, SA. You’ll receive pickup instructions once your order is ready.
6. Can I shop in-store?
No. We’re online only. All purchases must be made through our website.
7. What happens if my order doesn’t arrive?
If your parcel is lost or delayed, we’ll reship or refund — although this is extremely rare.
8. Do you accept returns?
Due to hygiene and safety reasons, we don’t accept returns unless the product is faulty. Contact us within 7 days if there’s an issue.
9. Are your vapes easy to use?
Yes. All devices are pre-filled and draw-activated. Rechargeable models come with a USB-C charging port.
10. Do you offer discounts or loyalty rewards?
Yes. Subscribe to our mailing list or follow us online for exclusive deals, flash sales and early access to new products.